FMF TOTAL TECH SUPPORT

Our focus … process engineering.

Many companies talk about tech support but they seldom deliver. With all the price cutting going on they can't afford to, and they don't think their customers appreciate it or want it. We wonder if they even believe in tech support any more.

At Fortune Metal we still believe that tech support matters. In fact we think it makes all the difference.

Our program focuses on process and methods engineering. It's not just about equipment service or offering a wide variety of supplies. It's about helping customers choose the right equipment and materials in the first place. It's about helping them understand the process and methods involved. It's about training their operators in how to run the process. And then it's about helping customers control the process week in and week out so they achieve optimal efficiency, increased productivity, cost savings on a per part basis, and consistent parts quality. And finally it's about helping customers on an ongoing basis with continuous process improvement.

Understanding the process is the basis of our approach, and asking the right questions is the key to understanding the process. So what we do is help our customers ask the right questions. It may sound simple, but not many companies are doing it.

So when you have questions about your parts washing, blasting or mass finishing process, ask Fortune Metal. We still believe in tech support. We talk the talk; we walk the walk.

Some specific examples of our Total tech support …

• Equipment tune ups and adjustments for process optimization
• Process audits for total review of current processing needs
• Compound calibration to insure minimal compound usage
• Titration of washing compound solutions to insure maintenance of soap solution
• Nozzle adjustment on automated air blast equipment
• Operator training seminars for blasting, washing and mass finishing
• Systems automation reviews for increased productivity
• Lean manufacturing reviews